Help centre
Frequently asked questions
Where do you ship from?+
From our Australian warehouses. Delivery is free across Australia on every order (minimum order $300), with tracking included.
Do your prices include GST?+
Yes. Every price on the site includes Australian GST — what you see is what you pay at checkout.
How does the 10% member discount work?+
Create a free account and 10% is automatically deducted at checkout on every order. No codes to remember.
What does 'Pre-order' mean?+
The product hasn't arrived in our warehouse yet. You pay now to secure your unit, and we ship as soon as stock lands — the product page shows the estimated window.
Which payment methods do you accept?+
Bank transfer — PayID or BSB — and card. Your order is reserved at checkout and ships as soon as the payment clears, usually within one business day.
Do you accept returns?+
Yes — most products can be returned within 30 days in original condition. Faulty items are replaced or refunded under Australian Consumer Law. See our Shipping & Returns page for details.
Are these products genuine?+
Yes. We sell only authentic, manufacturer-sourced products with the applicable Australian warranty.
What warranty do I get?+
Every product includes a minimum 12-month Australian warranty. Many brands offer longer cover — the product page lists the specifics.
Do drones need to be registered in Australia?+
Most consumer drones under 250 g do not require registration, but all drones must follow CASA rules (fly by day, keep in line of sight, stay under 120 m). Heavier drones need operator registration via the CASA website.
How do I track my order?+
You'll get a tracking number by email as soon as your order dispatches. Signed-in members can also see every order and download invoices from My account.